Your holiday is in safe hands…Book NOW with confidence!
When you book a package holiday with us we’ll never leave you high and dry. Quite the opposite in fact, you will always be well cared for. It’s what we do and what makes us different.
Club Vass is proud to be part of TUI Travel PLC - (a UK FTSE 100 company and) one of the largest and most successful travel and tourism companies in the world. Club Vass are also fully ATOL and ABTA bonded and so you can rest assured that your holiday with us is fully protected.
If you are about to travel and are concerned that your forthcoming holiday will be affected by the recent events relating to volcanic ash or travel restrictions to and from Thailand then please read this important advice and information.
If you have a booked a flight inclusive package:
As part of TUI, if you have booked a package holiday with yacht and flights included and have confirmed through Club Vass, then we can offer you two options in the event that your flights are cancelled due to unforeseen circumstances:
Alternative departure date
In the event that your flight is cancelled and you have booked flight inclusive package, we will offer you an alternative holiday option, subject to availability. If the value of your alternative holiday option is less than your original holiday cost then we will refund the difference, and if the cost is higher than your original holiday cost we will honor the difference.
Full refund
In the event that your holiday has to be cancelled, and you have booked a flight inclusive package with us, and we are unable to offer an alternative holiday to suit traveling before September 2010, then we will offer you a full refund of the cost of your holiday.
If you have a booked a boat only, and have arranged your own flights:
As part of TUI, if you have booked your yacht through Club Vass, having arranged your flights through a third party then we are not obliged to assist you however, as a gesture of goodwill we will be happy to arrange an alternative departure date or destination of travel without an amendment charge. If the value of your revised boat price and departure date is less than the original cost then we are not obliged to refund the difference, and if the value of your revised cost is higher then you will be required to pay the difference. However, we are not able to offer you a full refund in this instance.
Trust in TUI - Your holiday is in safe hands
